Technical glitches in the new Income tax portal

If your charitable trust or institution is currently trying to re-validate your existing 12A and 80G registration and find that Form No. 10A is missing on the Income Tax portal, please do not worry. The new portal and forms have several glitches which are being corrected.

At last count there were at least forty errors on the new portal and we are still counting.

If your Form 10A was filled and saved as draft but not submitted in the erstwhile portal it may not show up in the new portal and you may have to fill the details all over again. In fact, there seems to be no ‘save as draft’ option in any of the online forms.

Digital signatures too are not getting registered or updated.

Neither IT Returns in PDF nor IT acknowledgements in PDF can be downloaded currently. Professionals are also experiencing difficulty in filing TDS returns. Even when there is no mismatch in PAN data it shows up as mismatched.

Grievances registered on ITD website are no longer reflected nor answered.

The deadline for revalidating 12A and 80G is 30th June 2021. One hopes Income tax will provide an extension since the e-filing portal was not available between June 1, 2021, and June 6, 2021 and even after that there have been lots of technical issues. But, don’t take this for granted. Please try to submit your application for re-validation of tax exemption and tax deduction certificates well before the deadline of 30th June 2021.

The new portal,” was launched on June 7, 2021 and was aimed at making compliance more taxpayer-friendly. However, professionals have faced problems from day one and for a week thereafter. Reportedly Finance Minister Nirmala Sitharaman herself had asked Infosys (the vendor which created the portal) and its Chairman Nandan Nilekani to fix the technical glitches.


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